Policies and Procedures

Sense Ability endeavours to provide customers with a friendly, professional, efficient and safe service. Our Policies and Procedures reflect this approach.

The Director and Staff welcome customer feedback, both positive and negative. Any concerns about the Practice will be addressed by the Director according to the complaints procedure.

If concerns cannot be resolved at the Practice level, the Director will assist the customer to seek solutions with other appropriate professional or government bodies such as OT Australia Pty Ltd, FaHCSIA or the Health Ombudsman.